Privacy Policy

PRIVACY POLICY 
(Effective date: 1 January 2024)

This Privacy Policy governs the information collection practices of GovernAce Advisory & Solutions Sdn. Bhd. and GovernAce Advisory & Solutions Pte. Ltd. (“GovernAce”, “we” or “us”). Please take the time to review this Privacy Policy carefully as it tells you how information is collected and how it is used. 

How We Collect and Use Information 
We may collect, store and process personal or other information that you supply to us. For example, information provided voluntarily by you, in particular your name, company, job function or department, address and contact details such as your telephone number, email address or fax number when you sign up by completing any forms on the Site, or when you contact us or otherwise communicate with us by any means. This may include, for example reporting a problem, submitting queries, concerns and comments regarding the Site or its content or providing us with information about where you heard about us. Employment details that we may receive if you send us a CV, resumé or other details of your employment history in connection with an advertised job vacancy or general enquiry regarding employment opportunities with us. 

Information about your use of the Site, in particular, details of your visits such as pages viewed and the resources that you access. Such information includes the Internet Protocol (IP) addresses used to connect your device to the Internet, information about your visit, and traffic, data identifying the country associated with your IP address. Our web servers also collect certain other communication information about all visitors to this Site, including host names and the Uniform Resource Locators (URL) or the domain name associated with a visitor's transit to, through and from our Site (including date and time) and a record of which pages have been requested. 

This information is used to produce aggregate visitor statistics in relation to which pages are being accessed. It may also be used to monitor usage patterns on this Site in order to improve navigation and design features to help you get information more easily. 

We use the information that we collect from you in our legitimate interests to assist us in providing our services to you or in the case of our promotional or marketing communications to you, where we have your consent (as described below). In addition to this, we may also use the information for one or more of the following purposes and lawful grounds: 

Information we collect from you 

i. To contact you in our legitimate interests, in situations where you have asked us to do so, (for example if you request via the Site that we phone you); 
ii. To provide you with information which you have requested from us in our legitimate interest (For example, if you request a product sheet or newsletter from us); 
iii. To provide information to you relating to other services that may be of interest to you; 
iv. To obtain in our legitimate interest or where required by national law or with your consent, your feedback on our services which may include by way of a market research survey. 

No data or information obtained by this site will be used for dissemination or sale to outside parties for consumer marketing purposes or host mailings on behalf of third parties outside GovernAce network. 

Information we collect about you from your use of the Site 

We will use this information in our legitimate interests, where we have considered these are not overridden by your rights: 
• To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research and survey purposes. 
• To keep our Site safe and secure. 
• To improve our Site to ensure content is presented in the most effective manner for our and for your device. 
• To measure and understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you. 

Promotional Updates and Communications
GovernAce gives you choices regarding the collection and usage of your personally identifiable information. If you have registered for any GovernAce related updates and do not wish to receive future communications, please contact us by email at 

Disclosing Your Information 
In order to provide the best information to you in response to your business enquiry or request for information, GovernAce may pass, in our legitimate interests, your personal data to one or more of our associates who may then respond directly to you. 

We may share your information with organisations that help us provide the services described in this Privacy Policy and who may process such data on our behalf and in accordance with this Privacy Policy, to support the Site and our services. For example, GovernAce may need to give these details to a third party – such as an external service provider– if it was necessary to enable us to deliver you with the information or services you had requested or to a third party providing back office support or IT, hosting or software services, or to market research organisations engaged to obtain client feedback on our services for us. We may also share information with our legal advisors, auditors or other professional advisors. 

In the event that we undergo reorganisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party. 

Storage and Retention 
Information collected from visitors to the Site will only be kept in order to provide the required service. Where you ultimately become a client of GovernAce, your data will be retained for as long as you maintain a client relationship with us, in order to meet our contractual obligations to you and for a period after that to identify issues, respect claim limitation periods and to resolve any legal proceedings. 

We may also retain aggregate information beyond this time for research purposes and to help improve our services. Should you require your information to be updated, amended or deleted from our records please contact Privacy@governaceadvisory.com 

Your Privacy Rights 
You have the right to access, transport, update, rectify, or erase your personal data, as well as the right to object to or restrict its processing, transform it into anonymous form, or withdraw from any consent-based uses. These rights may be exercised by emailing Privacy@governaceadvisory.com

You also have a right to complain to your local data protection authorities if you believe your privacy rights related to your personal information have not been properly observed. When contacting us regarding your rights, you must include sufficient detail for us to locate your file; at a minimum, your name, email, telephone number and postal address. 

We will attempt to provide you with the requested information within thirty (30) days of receipt. We reserve our right not to respond to requests sent more than once in a calendar year, or requests submitted to an address other than the one posted in this notice. 

Safeguarding Your Information 
The transmission of information via the internet is not completely secure. Any Messages that you send to us by email or through the Site may not be secure. We recommend that you do not send any confidential information to GovernAce by email. If you choose to send any confidential information to us via email you do so at your own risk with the knowledge that a third party may intercept this information. Instructions sent by you via email and to the Site are processed exclusively at your risk. 

Updates to Privacy Policy
GovernAce reserves the right to update and revise this Privacy Policy at its discretion. You can determine if this Privacy Policy has been revised since your last visit by referring to the “Effective Date of Current Policy” date at the top of this page. Your use of our Website constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us, and you should therefore review this Privacy Policy regularly to ensure that you are aware of its terms. If you have questions concerning this privacy policy, please email Privacy@governaceadvisory.com
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